DirecPC/Windows 98 Issues

With the release of Windows 98 some DirecPC users have experienced compatibility issues. These issues are presently being researched by Hughes Network Systems. Once a permanent solution is developed, it will be made available to all our customers.

Most problems occurred after an upgrade to Win 98 from Win 95, but there are also some cases where problems arose with a fresh install of Win 98. In both cases, users received the following error message when they attempted to receive content from the internet:

"Navigator: error while attempting to read BICDD32.DLL"

If you receive this error message, we recommend you uninstall and reinstall the DirecPC software. It may be necessary to repeat this process more than once if the error message does not go away. We also recommend that you use the following steps to uninstall and reinstall DirecPC.

 BEFORE BEGINNING

1. Ensure that you have a copy of your DirecPC software preferably on Floppy or CDROM

UNINSTALLING DirecPC

1. Click on the "Start" button
2. Click on "Settings"
3. Click on the "Control Panel" icon
4. Click on the "Add/Remove Programs" icon
5. Highlight "DirecPC"
6. Click on the "Add/Remove" button
7. Click "Yes" when it asks you if you want to uninstall
8. Click "Yes" to continue
9. Click "Yes" to complete uninstall and restart your computer

   (the files will begin deleting—this should take about 5 min)

10. Press "Enter" when it is done

RE-INSTALLING DirecPC

1. Click on the "Start" button
2. Click on "Settings"
3. Click on the "Control Panel" icon
4. Click on the "Add/Remove Programs" icon
5. Highlight "DirecPC"
6. Click on the "Install" button
7. At the Install by Floppy or CD screen click "Next"
8. At the Run Installation Program screen click "Finish"
9. At the Setup screen click "Yes"
10. Highlight "US" for Antenna location and click "Next"
11. At the Installation Path screen click "Next"
12. At the Select folder screen highlight "DPC" and click "Next"
13. At the Choose Destination Location screen click "Next"
14. Click "Finish" to finish installation and restart your computer.